Refund policy

At GravityMist, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return process.

30-Day Return Window

You may return any unused item in its original packaging within 30 days of the delivery date. To initiate a return, please contact us at support@gravitymist.com with your order number and reason for return.

Conditions for Returns

- Items must be unused and in their original condition.
- Items must be returned in their original packaging with all accessories included.
- Proof of purchase is required.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

Refund Processing

Once we receive and inspect your return, we will process your refund within 7 business days. Refunds are issued to the original payment method. Shipping charges are non-refundable.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 7 days of delivery with clear photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

Exchanges

We accept exchanges for unused items within the 30-day return window. Please contact us to arrange it.

Thank you for choosing GravityMist!